Services
TECHNICAL SUPPORT FOR ALL APPLE PRODUCTS
- All Apple products technical support
- Mobile devices set-up
- New device installation and configuration
- Data migration from old to new device
- Apple TV
SPECIALISED IT AND NETWORK SERVICES
- Regular maintenance and troubleshooting
- Hardware and software installations/upgrades
- Wired/wireless network set-up
- Networking and cross-platform integration
- Connect to the Internet (any type)
- Data sharing
- Fonts troubleshooting
- Hard drive/SSD upgrade and replacement
- iCloud set-up and fine tuning
TECHNICAL SUPPORT VIA SECURE REMOTE ACCESS
- Remote access (RA) via VPN
- On-demand support via secure RA
- Business and home support
DATA RECOVERY / BACKUP IMPLEMENTATION
- Data recovery, migration and conversion
- Customised backup solutions and procedures
PERSONALISED APPLE TRAINING AND IT TUITION
- PC-to-Mac transition assistance
- One-on-one tuition
- Beginner to advanced
EMERGENCY HELP
- Pre and post sale advice
- Email and Phone support
- Emergency help
Services
TECHNICAL SUPPORT FOR ALL APPLE PRODUCTS
- All Apple products technical support
- Mobile devices set-up
- New device installation and configuration
- Data migration from old to new device
- Apple TV
SPECIALISED IT AND NETWORK SERVICES
- Regular maintenance and troubleshooting
- Hardware and software installations/upgrades
- Wired/wireless network set-up
- Networking and cross-platform integration
- Connect to the Internet (any type)
- Data sharing
- Fonts troubleshooting
- Hard drive/SSD upgrade and replacement
- iCloud set-up and fine tuning
PERSONALISED APPLE TRAINING AND IT TUITION
- PC-to-Mac transition assistance
- One-on-one tuition
- Beginner to advanced
DATA RECOVERY / BACKUP IMPLEMENTATION
- Data recovery, migration and conversion
- Customised backup solutions and procedures
SECURE REMOTE ACCESS TECHNICAL SUPPORT
- Remote access (RA) via VPN
- On-demand support via secure RA
- Business & home support
EMERGENCY HELP
- Pre and post sale advice
- Email and Phone support
- Emergency help
About Me
CARLO GRANA
What I do
I can help with any Apple product and service (computers, iOS devices, Apple TV, iCloud, applications etc.), or otherwise assist with any IT-related issue or request. I provide expert and reliable advice, assist with and sort IT problems promptly and efficiently.
Since the early 80s I’ve been interested in and involved with computers and information technology. I started working professionally with Apple products in 1992 and over the years have helped many customers with their IT requirements, ranging from repairs, maintenance, new hardware and software installations, network maintenance, etc.
Approach
If a computer-related problem can be solved, I will endeavour to find the solution to it and will not desist until satisfied that I’ve done all that can be possibly done. I believe that computers are just tools, designed to make our lives easier, to keep us informed, connected and entertained.
Certifications
Apple Certified Desktop Technician (ACDT)
Apple Certified Portable Technician (ACPT)
Apple Certified Help Desk Specialist (ACHDS)
Apple Printer Engineer
Rates
Summary of rates
On-site casual hour rate
(minimum 1 hour)
$130.00
On-site volume hourly rate
(total per calendar month)
3-4 (-10%)
5-6 (-15%)
7-8 (-20%)
9-10 (-25%)
10 (-30%)
$117.00
$110.50
$104.00
$97.50
$91.00
Remote Support
(Phone, Email, RA, SMS, IM/Chat)
$99.00 per single incident up to 30′.
Over 30′ duration, the standard rate of $130.00 per hour applies.
N.B. Charges may apply even if issue remains unresolved.
Discounts only apply to COD and regular services.
Rates may vary depending on urgency of service required.
Set fee services
Fault diagnosis / Quote Fee
$99.00 per unit
(waived if quote accepted)
Hard drive replacement/upgrade^
(Operating system only)
Easy $190.00 + HD/SSD
Difficult $250.00 + HD/SSD
Hard drive replacement/upgrade^, including software installation/upgrade and/or data transfer: 3 hours maximum
Easy $260.00 + HD/SSD
Difficult $330.00 + HD/SSD
New computer or OS installation and basic set-up, including internet and email: 2 hours maximum
$240.00
New computer or OS installation, including software installation and/or data transfer: 3 hours maximum
$330.00
^ Internal storage on many Apple products from 2017 cannot be upgraded.
Other fees
A call-out fee applies to all on-site jobs with travel time up to one hour from CBD
CBD $55.00
Outer city $65.00 or more, depending on distance/travel time
Other services not falling within the above categories are charged either the standard hourly rate or a set-fee rate that can be estimated based on the service required.
Note, password reminder or retrieval service is charged at $65.00 per incident.
Work outside office hours and on weekends (when agreed upon) attracts a 50% surcharge.
N.B.: First Job COD only. Payment will be required at end of visit.
One-to-one training
Beginner to intermediate
$90.00 per hour
(with volume discount)
What Customers Say
Based in the eastern suburbs.
Servicing Sydney metro in person
and all of Australia via secure RA.
Contact Me
For any query, feel free to call or text me.
Thank you.
Carlo Grana
Apple™ Specialist
Sydney, Australia